Return & Refund Policy

At Ms Organics, we want our customers to be satisfied with their purchases. Please review our return and refund policy before placing your order.

1. Return Eligibility

We accept returns only in the following situations:

• The product received is damaged or defective.

• You received the wrong product.

• The product received is significantly different from what was ordered.

For hygiene and safety reasons, opened, used, or tampered products may not be eligible for return.

2. Return Request

If you receive a damaged, defective, or incorrect product, please contact us within 3 days of receiving your order.

To request a return, please provide:

• Your name

• Order details

• Reason for return

• Clear photos or videos showing the issue

Our team will review your request and guide you through the return process.

3. Refunds

Once the returned product has been received and inspected, we will notify you about the approval or rejection of your refund.

If your refund is approved, the applicable amount will be processed according to the agreed refund method.

For Cash on Delivery (COD) orders, we may contact you to obtain the necessary details for processing an approved refund.

4. Non-Returnable Items

Returns may not be accepted for:

• Products that have been opened or used

• Products damaged due to misuse

• Products without their original packaging

• Products returned after the eligible return period

• Products damaged after delivery due to improper handling

5. Exchange

If you receive a damaged, defective, or incorrect product, we may offer a replacement instead of a refund, subject to product availability.

6. Shipping Costs

If the return is due to our mistake, such as sending the wrong or damaged product, Ms Organics may cover the applicable return shipping cost.

For other return requests, shipping costs may be the customer's responsibility.